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Practices

BMC

BMC (formerly known as BMC Software) is a global provider of software solutions and services focused on helping businesses digitally transform their operations. BMC offers a wide range of products primarily in the areas of IT Service Management (ITSM), IT Operations Management (ITOM), IT Automation, and Digital Business Automation.

Vedainfotech’s ITSM Value Assessment offers a high-level assessment of the effectiveness of an existing Remedy ITSM implementation in terms of process, functionality, technology, performance, and licensing. It is a complimentary engagement. Results will be an accurate baseline of the current effectiveness of BMC Remedy.

Vedainfotech’s Process Maturity Assessment is designed to help improve service delivery and management, user productivity and satisfaction, and business agility, while reducing delays and errors in BMC deployments. Vedainfotech’s consultants will compare current processes to ITIL® and other best practices frameworks. We highlight “quick wins” that can address most critical process-related challenges. Other benefits include removal of “pain points,” improved service quality and availability and process maturity, and greater business value from BMC deployments.

Vedainfotech’s Benefits Realization offering delivers meaningful, measurable recommendations that address specific technology, process, and organizational issues. Vedainfotech’s consultants help quantify process inefficiencies and possible operational improvement savings. We also develop business cases for implementing the recommendations, and plans for service improvements.

Vedainfotech Managed Services for BMC Software helps reduce costs and increase speed of delivery for BMC deployments. Vedainfotech’s consultants can develop a service delivery model tailored to specific business needs and goals. Vedainfotech can also augment internal support staff, provide on-site, or build and implement a remote on-shore, off-shore or global delivery model.

  • Installation of BMC Remedy ARS. 9.1.x, ARS 8.1, ARS 7.x, Mid-Tier, CMDB 8.1, 7.6, ITSM 9.1, ITSM 8.1, ITSM 7.6.04, SRM 8.1 and 7.6.04, Remedy Smart IT 2.0, Remedy Smart Reporting 9.1.X.

  • Foundation Data Configuration and Process Configuration of BMC Remedy ITSM, which includes: Asset Management, Change Management, Incident Management, Problem Management, Service Level Management and Service Request Management.

  • ITSM Out of Box Process Configuration and Customization.

  • Competent industry specialists

  • CMDB for building AIE mappings, Reconciliation Rules, Creating and running jobs in RE Manager, working with classes and Common Data Model.

  • Documentation and training users.

  • Crystal Reports, BMC Dashboards and Analytics.

  • Upgrade and Migration project.